Refund policy

RETURNS & REFUNDS

Every item at Christian Gifts For All is made to order especially for you. We want you to love it, and if something isn't right, we're here to help.

DAMAGED, FAULTY OR INCORRECT ITEMS
If your order arrives damaged, faulty or not as described, please contact us through our Contact page within 14 days of delivery. Please include your order number and a clear photo showing the problem (and a photo of the outer packaging if it was damaged in transit).

Please note: we cannot arrange a replacement or refund for a damaged, faulty or incorrect item until we have received a clear photo of it. Once we have checked the photo, we'll send a free replacement or give you a full refund, whichever you prefer.

CHANGED YOUR MIND?
If you're a UK customer, you have the right to cancel your order within 14 days of receiving it, for any reason. Simply contact us via the contact us form within that time to let us know. You then have a further 14 days to return the item, unused and in its original condition. Return postage is paid by you, and we'll refund the price of the item and standard delivery within 14 days of receiving it back. Please contact us before sending anything so we can give you the return address.

PERSONALISED ITEMS
Items personalised with your own names, dates or wording are made specially for you and cannot be returned for a change of mind, unless they are faulty or damaged.

LOST PARCELS
If your order hasn't arrived within the delivery time shown in our Shipping policy, please contact us and we'll track it down or send a replacement.

QUESTIONS
Contact us through our Contact page and we'll reply within 3 working days.